Not quite right? If you’re looking to make a return, breathe easy. Returns are free and can be done by mail. You have 30 days from the delivery date to return your products. THINGS NEEDS TO KNOW BEFORE RETURN – 1. Customer can initiate a return in 30 days upon receipt. – 2.The items haven’t been washed or used. It should be able to sale again. – 3. We will pay for the return/exchange fee. – 4. Please make sure to contact us for returning address before return. – 5. Returns cannot be processed without a reply email that included return guide and Returning Address. – 6. Refund can not be approved if the refunded products are found to be in used or damaged conditions. Thank you for your understanding. RETURN PROCESS Return any unused or defective merchandise by sending an e-mail to [email protected] within 30 days after the day package received. In the email please include your order number found on your packing or in the order confirmation email received when the order was placed. Besides, there is a must of a picture of the product with errors that you found, errors listed such as below: – 1. Items damaged which is caused by delivery: torn, dirty, etc. – 2. Items wrong against order. – 3. Items defective: wrong size, color, etc. – 4. Other issues caused by us. THEN FOLLOW THIS STEPS: After receive your return request we will inspect the errors eligible and get back to you soon with a RETURN ADDRESS to help you return your products with no cost of shipping. Please then well pack your item(s) and send the package to our address. Make sure you have it done carefully with correct information. THINGS TO KNOW BEFORE EXCHANGE Please request a exchange request within 48 hours since order placed, we will not accept exchange if the order has been dispatched. We’ll make sure to send you the replace item as soon as we receive your return package. RETURN PROCESS – 1. Exchange any orders sending an e-mail to [email protected] within 48 hours since the order submitted time. In the mail, you need to mention – 2. Your order number, the products name that needs to be exchanged, the detailed specifications of the new products. – 3. Waiting for our customer service within 12 hours, to process the exchange process. IF YOU REQUESTED FOR A REFUND – REFUND PROCEDURE Combining your shipping time, inspection time, and your bank’s credit processing or your Paypal account processing time it could take 7-21 business days to have your refund issued and for your account to be accredited. Please contact us at [email protected] anytime you need help or need to be well informed about other instructions that you may not understand. ADDITIONAL EXPENSES – NONE There is no addition expenses for your return process to be done. Return shipping fee at no cost as well as there has no restocking fee or any other charges. THANK YOU AND WE WISH YOU HAVE HAD A GREAT EXPERIENCE SHOPPING WITH US !